My wife and I have been using Honest-1 since we moved to Eagan 3 years ago. They’ve got reasonable prices, a clean facility, loaner cars/shuttle rides if you drop your car off, and great staff! They live up to their name, especially with my most recent experience. In January I purchased a vehicle from a family member and brought it in for an oil change. I noticed a week later that the oil cap had been left off and was luckily still in the engine bay, but was covered with road salt and grime. Now, I understand everyone is human and mistakes will happen, how you handle them is what truly matters, and in this case where Honest-1 really shines. When I called to let them know what happened, they offered to have me bring it in for another oil change at no charge to flush any contaminants. They also said they’d make sure to use this as a training example for the entire team to make sure it wouldn’t happen again. My personal life got busy and I wasn’t able to bring it in during the next few weeks as discussed, so I just assumed I’d missed my window to have it changed for free. I stopped in last Friday for an oil change (8 months later) and headed over to Trail Stop Tavern to hang out while I waited. When I returned, the clerk let me know they had waived the charge due to my previous issue and wanted to make things right. I was surprised and thrilled! I returned 2 days later to have them replace a few suspension links they’d noticed during the oil change. When I dropped it off I mentioned that my brakes may need to be replaced and that I’d authorize that service too (pads and rotors) if needed. They called me after looking at it and said I still had 50% life left in them and could hold off on brakes for a bit if I wanted to. This is a moment where a typical shop could have just done my brakes as I requested and charged an extra ~$600 above the $250 worth of suspension items I came for, but they gave me an honest assessment and helped me save some money. This is exactly why I trust them with my vehicles and would recommend them to anyone!